As we discussed at Sunday School, Carole and I have been very pleased with Traveler's and the people we have dealt with in our claim. A little background information. We had a car accident on Sunday, October 21. When we got home, I called the 1-800 number to report the accident. I reached a lady by the name of Gabriel who asked for all the pertinent questions and assigned the claim number. She also was very concerned that my wife and I were physically OK and repeatedly expressed concern for our well being. She then gave me the name and number of the adjuster that would be handling our claim. She also answered the many questions that I had because it had been over 50 years since I had been involved with a car accident.
The next day, I contacted Pasha (our adjuster) who informed me what she would be doing to process our claim and what I needed to do to get the car repaired. She also was very concerned that my wife and I were OK and answered all my questions and repeated the necessary steps whenever I asked a question. My wife used the internet to locate a repair close to our home and Pasha approved the shop and told me exactly what I needed to do and to wait for the appraiser. Pasha gave me the name of the appraiser and her contact number. She explained that the appraiser would call and tell me when the appraisal would be done.
The next day, I called Lynn (appraiser) to determine when she might be able to do the estimate. She informed me that she was just minutes away. She arrived and completed the estimate in just minutes -- giving me 2 copies so that I could have one and could provide one to the shop. Lynn then instructed me to take the car to the shop and go to Enterprise to get a rental car. We followed her instruction and drove to the shop and left the car. Enterprise then picked us up and took us to their yard to pick up a car. All this had been previously arranged by Pasha and it was simply a matter of signing the contract and leaving to return home. the estimate said that we should have our car repaired by November 2. On November 2, the shop (Clayton Collision Center) called to say the car was ready. We drove the rental car to Enterprise, a courtesy van took us back to the repair shop and we were on our way home.
In a nut shell, the result was "just as if it never happened"
- Dave & Carole Painter
Lincoln Insurance earned my trust and business by providing me several options to consider before choosing the right insurance coverage for my needs. I value the company’s integrity and especially like their annual reminder that it’s time to review my insurance coverage for another year. My annual reviews have made me a more savvy and secure customer, but I still have insurance questions occasionally. It’s at those times that I take advantage of Lincoln’s e-mail technology which allows me to get quick answers without having to phone or go to their office. Lincoln Insurance is a great local business, and I highly recommend them.
- Judy / Stockbridge GA
Lincoln Insurance Group has been our agency since its inception and we are beyond pleased with the service we have received. This group takes a personal interest in its clients and is an asset to the community it serves. Dawn and Tim Thompson are consummate professionals as well as a charming couple. They participate in community events and local charities with funds as well as service. The office staff is highly competent and willing and eager to help. Before Lincoln we were with the same insurance company for 40 plus years. We didn't know what service was until we changed to Lincoln!
- Ed / McDonough GA
Lincoln Insurance Group, special Thank you to Michael Reagin and Tim Thompson for helping my buyer out today (day of our closing) it was a cash sale and her present insurance company gave her a hard time, she called Michael and he had her a policy before lunch and saved her money on their car insurance too! If you are looking to SAVE MONEY give Michael or Tim a call at 770-692-1991 they are located at Eagles Landing area and have SAVED a lot of our Family, Friends and Clients!
- R. Ross / McDonough GA
What an awesome company! Tim Thompson is always available for all my questions or concerns. I would recommend to all my family and friends to allow Lincoln Insurance to service ALL your Insurance needs they do ours. Home, Auto, RV and an umbrella policy.
- V. Knowles / Jonesboro, GA
Having both home and vehicle insurance with Lincoln Insurance provides me with peace of mind, knowing that my property and liabilities are adequately covered and that I am in good hands should I experience a loss or accident.
- Diane / Stockbridge GA
I am confident that I have the coverage I need. Also, I appreciate that I can email my insurance agent anytime knowing that she will get back to me. Thanks for doing a great job!
- Angelica / McDonough GA
Hello Mike! I just wanted to write and say thank you so much for working on this and getting us such a great rate. You were efficient and very pleasant. Again, thank you very much,
- L. Dunn / Stockbridge